Returns and refunds

Last updated 5 October 2026

Every item is printed for you after you order. Because of that, we cannot take items back just because you changed your mind. We will always fix a problem that is our fault. Here is exactly how it works.

What we will fix

• The item arrived damaged or defective.
• The print is faulty, or clearly does not match the preview you approved.
• You received a different product, colour or size from what you ordered.

How to report a problem

Tell us within 5 days of delivery. Call us with your order number, and send:

• An unboxing video, recorded from when the parcel is closed until the item is out of the packet.
• Clear photos of the item and the problem.
• Photos of the packaging.

Without an unboxing video we may not be able to approve a replacement or refund, because our printing partner needs it to accept our claim.

What we do

• Replacement: we reprint and ship a new item. It is usually dispatched within 2 to 3 working days of approval.
• Refund: if a replacement is not possible, we refund to your original payment method. It usually reaches you within 5 to 7 working days after approval.
• If we need the item back, we arrange the pickup at no cost to you.

What we cannot accept

• Change of mind, or ordering the wrong size or colour. Please check your choice before you pay.
• Small differences in measurements. A tolerance of about 0.5 inch is normal for clothing.
• Small differences between the colour on your screen and the printed colour.
• Print quality that comes from the artwork you uploaded, for example a low-resolution image that the designer warned about.
• Damage after delivery, such as cuts from opening the parcel with scissors, or washing against care instructions.
• Problems reported after 5 days of delivery.

Cancelling an order

Orders go into production quickly. If you want to cancel, call us right away. If printing has not started, we will cancel and refund you. Once an item has been printed it cannot be cancelled.

Delivery problems

• If the courier cannot deliver to your pincode, we will tell you and refund you in full.
• If a parcel comes back because the address was wrong or incomplete, the phone was unreachable, or the parcel was refused, we can ship it again, and the delivery cost may be charged to you.

Contact us

For any return, refund or cancellation, call us with your order number.